en
  • Royal Caribbean Help® Desk®|| 1-888-230-8925||
Powered by GitBook
On this page

Royal Caribbean Help® Desk®|| 1-888-230-8925||

Explore Royal Caribbean Help Desk contact pathways 🌐 ☎️ Choose between live chat, phone support, email assistance, and social media messaging for swift personalized service.

Last updated 14 hours ago

Step-by-Step Guide to Adding in Royal Caribbean Help Desk.1-888-230-8925

Integrating emojis into your customer interactions on Royal Caribbean Help Desk v24.12.3 is straightforward. Follow this step-by-step tutorial to empower your agents with expressive, tonality-rich responses.

  1. Enable Emoji Functionality

    • Go to Admin Console → System Settings → Features.

    • Toggle Enable Emoji Support to On.

    • Save changes.

    • Note: This activates both the inline picker and auto-suggest features across all agent accounts.

  2. Configure Agent Preferences

    • Each agent clicks their avatar in the top-right, selects Profile Settings.

    • Under the Messaging tab, choose your preferred emoji style (Apple, Google, Twitter) and default skin tone.

    • Activate Auto-Emoji Suggestions to let the AI assist in real time.

  3. Using the Inline Emoji Picker

    • While composing a ticket reply, click the 😊 icon in the formatting toolbar.

    • Browse categories—Smileys & Emotion, Travel & Places, Objects & Symbols—and click to insert.

    • Search by keyword: type “boat” to find 🚢 or “thumb” to locate 👍.

  4. Quick-Insert Shortcodes

    • Type a shortcode wrapped in colons, e.g., :smile:, :thumbsup:.

    • Press space or punctuation to auto-replace with the corresponding emoji.

  5. Leveraging Auto-Emoji Suggestions

    • As you type phrases like “congratulations,” a tooltip suggests 🥳.

    • Press Tab to accept or continue typing to dismiss.

  6. Adding Custom Brand Emojis

    • Navigate to Admin Console → Brand Assets → Emojis.

    • Upload PNGs (128×128, transparent background).

    • Assign shortcode (e.g., :rc_ship:).

    • Agents will find these under the “Custom” tab in the emoji picker.

Troubleshooting Common Issues

  • Emoji Picker Not Showing: Ensure that Feature → Emoji Support is enabled globally, and that your user role includes “Messaging Enhancements.”

  • Shortcode Not Expanding: Confirm there are no conflicting text-replacement macros under Settings → Text Snippets.

  • Custom Emoji Upload Errors: Verify PNG dimensions (128×128) and file size (<50 KB).

With this guide, your team can seamlessly add emojis to every guest interaction, transforming dry text into engaging, empathetic conversations that resonate with travelers.